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How we can Help

The Swansea bay Community Health Council offers a friendly, confidential Complaints Advocacy service. This free service is available to patients or their representatives who wish to make a complaint through the NHS complaints procedure.

Our Complaints Advocates will offer support by:

  • Giving you advice
  • Explaining your options
  • Informing you of your rights
  • Assisting you with correspondence 
  • Supporting you in meetings
  • Voicing your concerns
  • Accessing your Health Records

If you would like to benefit from this service or would like further information, please contact our Advocacy team at:

 

Please help us to help you

In times of trouble or distress, some people may act out of character. There may have been upsetting or distressing circumstances leading up to a complaint. We do not view behaviour as unacceptable just because someone is forceful or determined.

We believe that all complainants should have the right to be heard, understood and respected. However, our staff also have the same rights. We, therefore, expect you to be polite and courteous in your dealings with us. We will not tolerate aggressive or abusive behaviour, unreasonable demands or unreasonable persistence.

 

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