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Advice & Guidance (FAQs)

Please help us to help you

In times of trouble or distress, some people may act out of character. There may have been upsetting or distressing circumstances leading up to a complaint. We do not view behaviour as unacceptable just because someone is forceful or determined.

We believe that all complainants should have the right to be heard, understood and respected. However, our staff also have the same rights. We, therefore, expect you to be polite and courteous in your dealings with us. We will not tolerate aggressive or abusive behaviour, unreasonable demands or unreasonable persistence.


Swansea Bay University Health Board Directory of Services -

Learning Disabilities Wales recently launched a brand new website called Easy Read Health Wales This site helps people with learning disabilities and their families to find Easy Read information about health and well-being. It is a fully accessible and bilingual website, with video clips to help people find the information they are looking for and lots of Easy Read documents on everything from colds to cancer.

Other useful numbers:

  • NHS Covid-19 Test and Trace service: 119 
  • NHS helpline : 111

Health Inspectorate Wales (HIW):

HIW regulate and inspect NHS services and independent healthcare providers in Wales against a range of standards, policies, guidance and regulations to highlight areas requiring improvement.

Contact details for HIW