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A new Citizen Voice Body for Health and Social Care

A new Citizen Voice Body for Health and Social Care

From April 2023, the Board and the 7 Community Health Councils in Wales will be replaced by a new Citizen Voice Body for Health and Social Care in Wales (CVB).  The new CVB will reflect the views and represent the interests of the people of Wales in respect of health and social care services. It will be independent of government, the NHS and local authorities but work with them, and others, to support the continuous improvement of person-centred services.

The CVB will:

  • listen to the views of the public, in all parts of Wales, about health and social care services
  • help ensure that people’s lived experiences shape the design and improvement of services – influencing local, regional and national plans and policy
  • help build greater connections between health and social care services, individuals and communities – promoting a truly representative citizen voice
  • support people throughout Wales with advice and assistance when considering or making a complaint about their care

The CVB will use a wide range of engagement methods, including face-to-face discussion, to ensure it captures the views of our diverse communities and provides support in ways best suited to the individual. 

In representing the interests of the public, the CVB will engage with NHS bodies and local authorities when they are developing, reviewing or planning changes to their services.  This could be through involvement in consultation exercises; attendance at meetings; or by contacting them to make known views about a particular aspects of their services.  The CVB will not make representations about individual cases but can offer people assistance with making complaints.

The CVB will need to develop effective relationships with public, independent and voluntary sector organisations, across health and social care, in the interests of citizens and shared values. 

Getting involved

The CVB will be led by its Board members, with a dedicated team of staff and diverse volunteer membership; working together to make a real difference for the people of Wales, informed by what matters to them. 

The Citizen Voice Body for Health and Social Care is looking to appoint a Chair, Deputy Chair and Six Non-Executive Members, more information is available here